Meet the team

  Kailan: Chair of Young Carers Council

I have been a member of the YCIH’s council for 7 years and have learnt a lot from  the previous Chair, as well as an understanding from my personal caring roles. I listen to people and will portray the views and opinions of young carers when working with other people. I try to make people laugh and help to get our voices heard, so that there is more support for young carers in Hertfordshire.

Annie: Vice-Chair of the Young Carers Council

I have been a member of the council since 2010, and Vice-Chair since 2016. I work alongside the rest of the council to help raise awareness of young carers, and help young carers to speak out. I am passionate about the council and want to support other young carers.



I manage the young carers’ team as well as working with GP surgeries and other professionals to make sure they identify and help carers of any age. I look forward to the times when I can meet young carers, hear about their lives and understand what difference the right support can make. I am passionate about making sure that young carers are identified and supported as soon as they start a caring role, and that they have the same opportunities and chances in life as others their age. I enjoy working with the young carers’ council to make sure that young carers’ opinions are heard by the people that make decisions that affect them and their families. I also make sure that Carers in Hertfordshire works with other organisations that support young carers to make sure young carers and their families are offered the support they need when they need it.


(Currently on maternity leave)

I started working for the Young Carers service in October 2015. Since then I have had the pleasure of meeting lots of young carers, through work with the Young Carers Council, the Young Carers Conference and other events.  I love working with young carers, and am constantly learning new things. Young carers tell us that they really value opportunities to meet other young carers, as well as a chance to have a break from their caring role and so part of my job is to find and deliver different projects and activities for you. If you have any questions about what we offer young carers then please do get in touch.

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I  joined Carers in Hertfordshire in April 2017 after  working in the Sports Development Sector and was very excited to join the Young Carers Team. I was fortunate enough to work with some young carers on a summer sports project which was really fun, and I am excited to start meeting even more people to see how I might be able to help. Like Amy my role is to come and hear what you would like to say, as well as to find out if there is anything that would help you. That may be some information or a local club you can go to, or simply the chance to talk about how things are going. I love chatting to young carers and am a good listener, so just let me know if you want to talk about anything!


Jackie website 1


I have worked for Carers in Herts since 2013.  Currently I am the Team Leader of Young Carers while Laura is on maternity leave. My job is to look after the lovely team of Carer Support Advisors – Gemma and Amy. I also set up the activities which young carers come to and organise lots of things in the background like courses for other professionals. Supporting the Young Carers Council comes in my role too. Before becoming a team leader I went out and completed the home visits, so have met quite a lot of young carers out there. I love being on the activities now as it means I still get to meet lots of young carers and get to know everyone.





I have worked at Carers in Hertfordshire for nearly a year now, starting out by helping with HR and Events, and have been working with the Young Carers team since August 2017. I am currently the caseworker for East Herts, North Herts and Broxbourne, meaning I get to meet lots of young carers, whether in their homes or out at activities which are invaluable opportunities for a caring break and to meet other individuals with a similar family life. I really enjoy getting out and about and seeing what a difference being part of this organisation can do to young carers all over the county. Before I worked at Carers in Hertfordshire, I worked in PR, but I have been volunteering with The Scout Association and Girlguiding UK for over 6 years and have always enjoyed helping and working with young people.